Case Study: Austrade gathers SME feedback to improve export assistance with Delib’s Citizen Space

Austrade gathers 11 million+ consultation responses with Delib

The Australian Trade and Investment Commission (Austrade) needed to gather feedback for a ministerial review of its financial assistance scheme for SMEs. The challenge was to reach a diverse range of businesses across Australia with a consultation that was accessible and tailored for busy owners. To address this, Austrade partnered with Delib.

Austrade used Delib's Citizen Space platform to conduct an online consultation, which was complemented by face-to-face sessions. By using the platform and adding a personal touch from the review lead, they achieved a good response rate. The insights gathered from SME owners confirmed the scheme's value and directly informed the decision to continue it with specific improvements, demonstrating a clear impact from the consultation process Delib facilitated.

Australian Trade and Investment Commission (Austrade)