Case Study: Abri improves tenant engagement and trust with Delib’s Citizen Space

Abri - Customer Case Study

The customer, Abri, a major social housing provider in southern England, faced the challenge of engaging a truly representative sample of its diverse tenant base. Their traditional methods, like in-person focus groups, were only reaching a narrow demographic, preventing them from achieving their goal of 100% customer satisfaction through co-creation. To address this, they turned to vendor Delib and its product, Citizen Space.

Delib's Citizen Space provided an accessible, mobile-responsive platform that required no registration, removing barriers to participation. This solution enabled broader engagement from younger tenants, working families, and residents with disabilities. The use of features like "We Asked, You Said, We Did" provided clear transparency on how resident feedback influenced actions, which successfully rebuilt trust and encouraged ongoing participation.

Abri