Case Study: Abri achieves more inclusive tenant engagement with Delib's Citizen Space

Abri boosts tenant engagement with Citizen Space, reaching 11 million responses

Abri, a major social housing provider in the south of England, faced the challenge of reaching a diverse and representative range of its tenants for consultations. Their traditional in-person methods were only attracting a narrow demographic, preventing them from achieving their goal of 100% customer satisfaction through genuine co-creation. They needed a more inclusive platform from vendor Delib to engage all residents transparently.

Delib implemented its Citizen Space platform, which was built for inclusion with full accessibility and a no-registration requirement. This solution enabled broader, more representative participation from younger families and working residents. The use of features like 'We Asked, You Said, We Did' provided clear transparency on outcomes, which rebuilt tenant trust and demonstrated that their input genuinely shaped Abri's decisions and actions.

Abri