Case Study: Pacific Gas and Electric achieves stronger portfolio management and continuous improvement with Delegata Corporation

PG&E trains 34 employees on continuous improvement with Delegata

Pacific Gas and Electric (PG&E) faced the challenge of managing its enterprise-wide portfolio and aligning its Continuous Improvement program with strategic initiatives to increase client satisfaction and employee engagement. They partnered with Delegata to investigate process inconsistencies and develop a communication program to demonstrate the value of changes.

Delegata worked with PG&E's leadership to align the Continuous Improvement program with a broader IT initiative, implementing a KPI model to show business value trends. They established a detailed roadmap for improvement and provided enhanced toolsets for standardized reporting and communication. As a result, key team members were empowered to manage the program, institutionalizing transformation management capabilities within the IT organization.

Pacific Gas and Electric (pg&e)