Case Study: Office of Legislative Counsel improves IT governance and workload management with Delegata Corporation

Office of Legislative Counsel improves IT governance and workload tracking with Delegata

The Office of Legislative Counsel (OLC) faced challenges with its IT service delivery, where a lack of standardized processes led to lost requests, unmet demands, and frustration among legislators. The Legislative Counsel Bureau sought a vendor to implement its Enterprise Architecture roadmap and hired Delegata to introduce a governance model to bring order and control to their operations.

Delegata implemented a new governance framework that introduced a formal analysis phase for understanding the impact of problems and solutions. This ensured decisions were documented, tracked, and implemented as directed. The result was significantly improved control over technical implementations, a reduction in disruptive impacts, and clients becoming closer partners in service decisions. Delegata's solution provided the OLC with a sustainable method to prioritize legislative requests effectively.

Office of Legislative Counsel