Case Study: Caltrans achieves accessible, modern digital services with Delegata Corporation

Caltrans modernizes 4,000 webpages and 57 apps with Delegata Corporation

The California Department of Transportation (Caltrans) partnered with Delegata to modernize its extensive digital infrastructure. Key challenges included making over 2.7 million documents and hundreds of web applications compliant with accessibility standards (WCAG 2.0 AA) and improving the overall user experience for its 9 million annual users, all while managing a large, distributed organization.

Delegata implemented a comprehensive solution involving file and application remediation, new website development, and content migration. This included establishing a governance structure, providing extensive training, and creating an Accessibility Compliance Reporting Dashboard. As a result, Caltrans successfully launched a new, citizen-centric website featuring approximately 4,000 compliant webpages and 15,000 documents, dramatically improving access for mobile and assistive technology users.

Caltrans