Case Study: CalPERS improves benefits delivery and operational efficiency with Delegata Corporation

CalPERS boosts satisfaction 97% with Delegata Corporation

CalPERS, the largest public retirement system in the USA, faced challenges in operational efficiency, resource management, and modernizing its legacy technology infrastructure to better serve its 1.6 million members. They partnered with Delegata to implement a suite of solutions, including the Automated Communications Exchange System (ACES) and specialized project management dashboards, to address these complex needs.

Delegata developed and deployed multiple tailored solutions, such as the ACES portal for streamlined partner communications and sophisticated dashboards for the Pension System Resumption and Workload Capacity Management projects. These initiatives resulted in a dramatic reduction in manual processing, a 97% satisfaction rate increase, improved security, and gave management the tools for effective resource planning. The partnership with Delegata provided CalPERS with a modernized, scalable technology foundation that significantly enhanced its operational capabilities.

CalPERS