Case Study: California Department of Insurance streamlines insurer submittals with Delegata Corporation's OASIS

California Department of Insurance streamlines 1,200+ annual applications with Delegata Corporation

The California Department of Insurance (CDI), the state's primary insurance regulator and consumer protection agency, faced significant challenges processing over 1,200 annual paper-based insurer applications. This manual system, handled by the Corporate Affairs Bureau, created issues with document handling, storage, costs, and processing times for both CDI and the insurers it serves.

To address this, Delegata implemented an online business transaction and payment system called OASIS (Online Assistance System for Insurer Submittals). The solution enabled electronic document delivery, credit card payments, and automated workflows for online sharing and processing. Through this project and a dedicated insourcing approach, Delegata ensured effective knowledge transfer to the CDI team. The results included reduced paper use, faster application turnaround, lower handling and storage costs, decreased liability from lost files, and improved staff safety.

California Department of Insurance