Case Study: Recticel Insulation streamlines customer ordering with delaware Belgium's SAP self-service portal

Recticel unrolls self-service portal for exceptional customer experiences

Recticel Insulation, a manufacturer of insulation products, sought to eliminate inefficient phone and email-based ordering for its customers. To delaware BeLux to implement a self-service portal.

delaware BeLux developed and rolled out an SAP-driven B2B e-commerce platform that provides customers with real-time data on prices, availability, and delivery times. This solution automated the ordering process, minimized errors, and connected directly to Recticel's SAP ERP system to coordinate production. The portal, which has broad internal and external support, has been successfully implemented in Belgium and the Netherlands, with a further rollout planned for other European countries.

Recticel Insulation

Ralf Becker

Group General Manager Insulation