Case Study: WM Supplies improves customer experience with delaware BeLux’s B2B portal

How WM Supplies’ new B2B portal can help others boost customer experience

WM Supplies, a family-owned supplier of essential products to the healthcare sector, needed a better way to handle urgent B2B orders during the COVID-19 pandemic. Instead of processing customer orders manually from emailed Excel files, the company worked with delaware BeLux to create a more transparent and efficient ordering experience using an integrated B2B portal connected to its SAP ERP system.

delaware BeLux designed and built the SaaS-based B2B portal with WM Supplies to automate order entry, provide self-service features such as stock checks, order and invoice history, and track-and-trace, and improve data security and back-office efficiency. The result was faster, more reliable order processing, lower costs, and better customer relationships, with 25% to 30% of orders now coming through the portal and positive customer feedback.

WM Supplies

Dominic Lagae

Chief Operating Officer