Case Study: Vandeputte achieves a single customer view and smarter sales management with Salesforce and Scalefactory

How Salesforce Reinforces Vandeputte’s Vision

Vandeputte, a trusted Belgian provider of personal protective equipment, sought to optimize its lead management and sales processes as part of a larger strategic vision. Its account managers and customer support agents used unique, non-standardized ways of working, and key customer information was often lost in email chains or siloed. To address this challenge, Vandeputte selected the Salesforce platform and chose Scalefactory as its implementation partner.

Scalefactory implemented Salesforce and built a challenging bidirectional interface to synchronize it with Vandeputte's existing SAP system in near real-time. This created a single source of truth for all customer data, providing a complete overview of sales opportunities and enabling consistent customer service across all channels. The solution delivered greater transparency in sales management and equipped Vandeputte with an essential digital tool to enhance the customer experience and spot new opportunities.

Scalefactory

Erik Dierinck

Enterprising Partner