Case Study: De Watergroep reduces water loss with delaware BeLux change management

How change management helps to make every drop count at De Watergroep

De Watergroep, Flanders' leading drinking water company, faced the significant challenge of reducing its Non-Revenue Water (NRW) lost through leaks. To support its strategic ambition and improve operational excellence during an organizational shift to a central-driven structure, the company engaged the change management team from vendor delaware BeLux for its Leakie program.

delaware’s solution combined a holistic change management and communication approach to align people, tools, and processes. This included benefit mapping, stakeholder analysis, and creating targeted assets to engage over 600 employees, from technicians to leadership. The vendor's strategic guidance and execution support helped De Watergroep foster better data sharing and best practices, ultimately working towards the measurable goal of reducing water loss with the ethos that every drop counts.

De Watergroep

Jos Vrijders

Manager