Case Study: Barco improves customer and employee experiences with Qualtrics and delaware BeLux

How Barco and Qualtrics enable bright outcomes through ‘experience management’

Barco, a provider of networked visualization solutions, faced the challenge of managing customer and employee experiences across its global and scattered operations. Their initiatives were decentralized, leading to missed insights, high GDPR compliance effort, and missed improvement opportunities. They sought a centralized platform and discovered Qualtrics for experience management, enlisting their trusted vendor, delaware BeLux, to ensure a smooth rollout.

delaware BeLux partnered with Barco to implement and configure the Qualtrics platform, focusing on governance, user rights, and a single sign-on integration. This solution provided a standardized, automated approach to surveys, generating more valuable insights and greater efficiency. A key measurable result was a 70% response rate to a critical employee pulse survey during the COVID-19 pandemic. Barco now benefits from improved services and products for its customers and significant savings on maintenance and hidden costs.

Barco

Iman Emami

Product Owner Digital Engagement