Case Study: Stadlander Klanthuis achieves centralized, easier document management with delaware BeLux and OpenText

Housing corporation Stadlander works better and easier thanks to OpenText

The housing corporation Stadlander Klanthuis managed a fragmented administration system across multiple applications, leading to inconsistent data and inefficient customer service for its 15,000 tenants. Seeking to implement a new customer-focused vision, they faced the challenge of creating a centralized and accessible source of information. Vendor delaware BeLux implemented the OpenText Extended ECM Platform to serve as a central document repository.

delaware BeLux migrated 1.4 million historical documents into the new cloud-based system, integrating it seamlessly with Stadlander's existing Salesforce CRM and Dynamics AX financial systems. This created a single source of truth, making documents easily searchable and ensuring proper version control. The solution significantly improved efficiency for employees and increased tenant satisfaction by providing instant access to complete tenant records during customer interactions.

Stadlander Klanthuis

Henk Stoutjesdijk

Manager ICT & Facilities