Case Study: Aveve enhances customer experience with delaware Belgium and Sitecore

Aveve - Customer Case Study

Aveve, a retailer with a large and loyal customer base, sought to build a consistent and personalized omnichannel customer experience to improve its relationships. The challenge was to extend the expert advice and personal contact from its physical shops to become the standard across all digital channels. To achieve this, Aveve partnered with vendor delaware BeLux, leveraging the Sitecore platform.

delaware BeLux implemented a solution that included user-friendly, responsive websites and a system to deliver personalized content and product proposals based on customer profiles and behavior. They successfully integrated a product management system with Sitecore and Aveve's ERP to handle real-time data for over 30,000 products. This new foundation enhanced the customer experience with features like online experts for support and laid the groundwork for future e-commerce growth.

Aveve