Case Study: Poindexter and Son improves employee performance and reduces food costs with Delaget Guard

KFC Franchise Turns Around Poor Employee Performance and Reduces Food Costs with Delaget Guard

Poindexter and Son, a KFC franchise led by Kelley Poindexter, faced poor employee performance driven largely by team members ringing in items incorrectly—causing wrong charges, food waste, and inaccurate reporting. Their prior loss-prevention system provided no ticket-level visibility, and with a tight local labor market Kelley needed a way to identify and coach employees rather than fire them. After KFC recommended Delaget, Poindexter and Son adopted Delaget Guard.

Delaget implemented Delaget Guard, a SaaS loss-prevention tool that uses proprietary algorithms and receipt-level drill-downs to flag suspicious transactions and prescribe manager actions. Using Delaget Guard, managers run weekly reports, coach employees with exact receipts, and track average-ticket outliers; as a result Poindexter and Son reduced food and paper costs, avoided unnecessary terminations, improved average ticket performance, and saw across-the-board store improvements that boosted the bottom line.