Case Study: Charter Foods slashes food costs and saves two hours/day with Delaget Coach

Charter Foods slashes food costs and saves two hours/day using the Delaget Coach operational dashboard

Charter Foods, a 315‑unit franchisee (including 59 Long John Silver’s locations), faced time‑consuming, manual analysis of spreadsheets that left high-performing stores carrying lower performers and missed improvement opportunities. Market Coach John Rankin used to spend up to two hours a day digging for operational issues before deploying Delaget’s Coach operational dashboard to consolidate restaurant data and surface exceptions quickly.

Delaget Coach aggregated data from all systems into one dashboard with dynamic ranking, filters, and built‑in task management, cutting Rankin’s analysis time to under 20 minutes. Using Delaget, an area coach reduced total cost of sales by 14.63% by addressing waste (stores now average 0.68% food waste, a 57.89% improvement) and detected employee theft saving $30–$50 per day; Delaget also simplified follow‑up and executive reporting.

Charter Foods

John Rankin

Market Coach