Case Study: CIG Financial achieves the ability to do business their way with defi SOLUTIONS

CIG Financial - Customer Case Study

CIG Financial (Capital Incentive Group) struggled with a paper- and fax-driven origination process and inflexible vendors that forced them to adapt to preset rules rather than their own workflows. After a failed implementation with another supplier, CIG sought a Loan Origination System that would let them operate the way they wanted — and chose defi SOLUTIONS.

defi SOLUTIONS delivered a configurable Loan Origination System and a test environment that allowed CIG’s project team to rework funding and processing flows themselves; Walter Diaz reports he was able to modify the system to match CIG’s exact needs. The result is a move away from manual, paper-based credit decisions to a customizable, in-house workflow that lets CIG “do business the way you like to do business,” with long-term adoption since becoming a defi SOLUTIONS client.

CIG Financial

Walter Diaz

Project Manager