Case Study: Naturalia Tantum centralizes IT requests across five sites with Deepser

Naturalia Tantum centralizes 5 sites’ IT requests with Deepser

Naturalia Tantum, an Italian natural cosmetics group, faced a challenge in managing IT requests that were communicated informally through email and verbal reports across its five sites. This scattered approach made it difficult to log, track, and prioritize work, hindering the company's goal of creating centralized group-wide IT management. They turned to Deepser to implement a structured ticketing and user portal solution to serve as a single access point for all requests.

The Deepser platform provided a centralized help desk, transforming informal communications into a traceable process. This allowed the IT team to clearly set priorities and manage all requests from the group's five sites within a single environment. As a result, Naturalia Tantum achieved complete clarity in organizing its work according to urgency and gained a foundation for continuous process improvement, fully supported by Deepser.

Naturalia Tantum