Case Study: Meccanostampi speeds up IT support and streamlines ticket management with Deepser

Meccanostampi cuts IT intervention time from 15 minutes to 1 minute with Deepser

Meccanostampi, a manufacturing company specializing in technopolymer components, faced a challenge in managing its growing IT infrastructure. With user requests coming in through various informal channels, their small IT team struggled with lost information and a lack of traceability. They needed a centralized system to organize work and integrate with their existing baramundi endpoint management solution, which led them to the vendor Deepser.

Deepser provided a unified service management platform to consolidate all user requests into a single, traceable process. The solution was integrated with baramundi, linking tickets directly to endpoints and enabling mass actions. This integration drastically reduced the time per IT intervention, from 15 minutes to just 1 minute for certain operations, and has managed over 12,000 tickets, saving significant time for the IT team.

Meccanostampi