Case Study: Gamma cuts ticket handling time by 65% with Deepser

Gamma cuts ticket handling time by 65% with Deepser

Gamma, a manufacturer of heating elements and insulating products, faced a challenge with its ICT department receiving requests through various informal channels. This made it difficult to set priorities, track work, and gain visibility into the team's workload. They also needed a solution to manage their IT assets. The company chose Deepser to address these issues.

Implementing Deepser provided Gamma with a unified system for ticket and IT asset management. The platform streamlined request handling, leading to a 65% reduction in average ticket time, from 26 days down to 9 days. The solution was so successful that it was extended beyond the ICT department to Gamma's technical offices, becoming a shared tool for coordinating internal activities.

Gamma