Case Study: CNA Modena achieves organization-wide request management with Deepser

CNA Modena expands Deepser from 10 to 50 licenses across IT, administrative, and regulatory requests

CNA Modena, the local branch of a national confederation representing small businesses, faced a challenge with its proprietary SharePoint help desk. The system's evolution was limited by internal resources, and the organization needed a more versatile platform to support long-term growth. They also sought to extend ticketing beyond IT to handle administrative and regulatory requests that were often managed through hard-to-track emails.

The organization chose Deepser for its ticketing and workflow management platform. The solution was first implemented in IT and then expanded across all central staff and local branches, creating a single point for managing requests. This led to broad adoption, with user licenses growing from 10 to 50, and provided the lean IT team with 100% autonomy in configuration. Deepser enabled CNA Modena to unify and scale its processes for technical, administrative, and organizational activities.

CNA Modena