Case Study: Ochsner Health improves documentation efficiency and patient satisfaction with DeepScribe

Ochsner Health boosts patient satisfaction to 96% with DeepScribe

Ochsner Health, a major non-profit healthcare provider, faced a significant challenge with the administrative burden of clinical documentation. Their 4,700 physicians were spending thousands of hours daily on notes, often sacrificing either accuracy or patient connection. Seeking a solution to improve efficiency and thrive in value-based care, Ochsner partnered with DeepScribe and its ambient AI technology.

DeepScribe implemented its highly customizable ambient AI platform, featuring specialty-specific workflows that allowed for extensive personalization at the clinician, specialty, and system levels. The solution achieved a 78% clinician adoption rate at launch and dramatically reduced documentation time, with one physician reporting his process was cut to a quarter of the original time. This led to a 96% patient satisfaction score and improved provider well-being, allowing Ochsner Health to refocus on patient care while meeting its quality goals.

Ochsner Health