Case Study: Uelzener achieves 65% touchless claims processing with DeepOpinion

Uelzener processed 65% of their claims with zero touches

Uelzener, a pet insurance company, needed a better way to process claims after its existing OCR and another automation trial struggled with veterinary documents, causing inaccuracies, manual corrections, and delays. The team was looking for a solution that could improve accuracy and reduce the heavy manual workload in claims handling.

DeepOpinion implemented its agentic process automation platform for Uelzener, using features like auto-transformers, field-level confidence scores, and human-in-the-loop controls to streamline claims processing with low-code/no-code setup. The result was about 65% touchless processing in the first automated stage, with the company aiming for 70–80% STP, along with faster processing, lower operational costs, and improved employee satisfaction and customer experience.

Uelzener

Karsten Vogel

Head of Corporate Development