Case Study: CED achieves 80% manual work reduction with DeepOpinion

CED achieved 80% manual work reduction in claims processing

CED, a leading managed claims provider in the insurance industry, was struggling to keep up with an overwhelming volume of around 600,000 emails and inquiries each year. Manual sorting and prioritization were consuming staff time, slowing responses, and making it harder to maintain the high customer service standards they aimed for.

DeepOpinion implemented its agentic automation platform to automate email processing, classification, and routing using multi-agent AI, auto-transformers, and human-in-the-loop controls. The result was 93% straight-through processing, 80% staff reallocated from manual work to customer service, and over 90% success in accurate processing—allowing CED to handle every message the same day and scale operations with far less effort.

CED

François Goffinet

Chief Executive Officer