Case Study: Paysend achieves a 10% customer satisfaction increase with DeepL

Paysend boosts customer satisfaction 10% with DeepL

Paysend, a global FinTech company, faced significant challenges in its customer support operations due to slow and inefficient translation workflows. Their diverse customer base required support in multiple languages, and their previous translation tool had poor quality and a clunky interface, which hindered expansion and agent efficiency. This led the company to seek a solution from vendor DeepL, specifically its DeepL Translator and Glossaries products integrated with Zendesk.

By implementing DeepL, Paysend gained access to high-quality, simplified translations and the ability to customize key terms with a shared glossary. This solution streamlined agent workflows, reducing the average full-resolution time for messaging by 30 minutes. The vendor DeepL's integration was a key factor in achieving a 10% increase in customer satisfaction in a single quarter while also empowering the support team.

Paysend