Case Study: International Wire preserves 40 years of operational knowledge with DeepHow

International Wire preserves 45 years of knowledge with DeepHow

International Wire, a North American wire manufacturer, faced the challenge of preserving the critical operational knowledge of its retiring veteran workforce. With many employees possessing 25 to 40 years of experience, their expertise existed only tacitly or in personal notebooks. This, combined with a multilingual newer workforce, put consistent and safe operations at serious risk. The company turned to DeepHow to capture and document this essential tribal knowledge.

DeepHow provided a video-based platform that streamlined knowledge capture and created a centralized, searchable database. The solution enabled International Wire to standardize processes across all its facilities and use instant multilingual translation to ensure understanding. This preserved over 45 years of expertise and had a measurable impact on safety, eliminating a recurring injury risk by identifying and standardizing a safer equipment method across all locations.

International Wire