Case Study: Vida delivers empathetic healthcare voice agents with Deepgram Aura-2

Vida lowers TTS spend by up to 50% with Deepgram

Vida, an AI Agent OS for healthcare and benefits enterprises, needed an enterprise-grade text-to-speech provider to deliver natural, low-latency voice for high-volume healthcare agents. Their challenge was to find a solution that could meet strict HIPAA compliance requirements and handle sensitive data while providing accurate and clear audio output without unpredictable costs or extensive manual tuning.

Deepgram implemented its Aura-2 text-to-speech and multilingual speech-to-text solution. This provided Vida with the natural voice quality and real-time latency required for their voice agents. The results included higher task completion rates, reduced call abandonment, significant latency improvements, and up to 50% lower spend on TTS, allowing Vida to scale to hundreds of millions of characters per month.

Vida