Case Study: Update AI improves meeting action item detection with Deepgram

Update AI improves Zoom action item detection with Deepgram's real-time speech recognition

Update AI, a productivity and customer success software company, faced the challenge of helping customer success teams eliminate administrative busywork after back-to-back Zoom meetings. Their goal was to build an action item detection engine that required a highly accurate and fast automatic speech recognition (ASR) solution to provide a reliable data foundation. After testing six different providers, they chose Deepgram for its AI Speech Platform.

Using Deepgram’s fast and accurate speech recognition technology, Update AI was able to build its own natural language processing engine to identify and highlight action items from meeting transcripts. The solution provided the high-quality data foundation necessary for their AI to learn and improve, ultimately empowering customer success professionals to quickly provide clients with a list of to-dos immediately after a meeting ends, building trust and enhancing productivity.

Update AI