Case Study: Red Box achieves faster, more accurate transcription with Deepgram

Red Box boosts transcription with 100% audio capture using Deepgram

Red Box, a leading voice specialist, provides an enterprise voice platform called Conversa. Their challenge was meeting the demands of high-profile customers, including major global banks, who required an automatic speech recognition (ASR) solution with improved scale, performance, and customization to unlock insights from vast voice datasets.

Deepgram provided its AI Speech Platform, which was unmatched in accuracy, speed, and customization. The solution delivered high-quality transcripts, reduced the overall computing and carbon footprint, and enabled Red Box's diverse customers—from IT and compliance teams to contact centers—to fully leverage their voice data for analytics, training, and coaching.

Red Box