Case Study: Gradient Labs achieves human-quality financial voice support with Deepgram Nova-3

Gradient Labs reduces transcription latency by 300ms+ with Deepgram

Gradient Labs, a company that provides AI-powered customer support for financial institutions, needed a speech-to-text solution capable of handling high-stakes, non-linear voice conversations with extreme accuracy and compliance. To meet the rigorous demands of the financial sector, they turned to vendor Deepgram and implemented their Nova-3 STT product as the core of their voice platform.

Deepgram's solution was integrated into a sophisticated ensemble architecture, prioritizing its high-confidence transcripts to slash latency and utilizing EU hosting for data sovereignty. This implementation resulted in a 300ms+ reduction in end-to-end latency, human-level customer satisfaction scores, and full regulatory compliance, enabling Gradient Labs to deliver a high-performance, trustworthy voice support channel.

Gradient Labs