Case Study: GetVocal achieves governed enterprise voice automation with Deepgram

GetVocal boosts self-service 45% and cuts escalations 31% with Deepgram

GetVocal AI is a multi-channel conversational-agent platform that helps enterprises automate complex customer conversations. Their challenge was making voice automation trustworthy enough for the enterprise, requiring production-grade speech-to-text optimized for 8 kHz telephony audio with high accuracy on structured entities and low latency for real-time interactions.

GetVocal integrated Deepgram's real-time streaming speech-to-text into its voice pipeline. The solution provided the high accuracy and predictable latency needed, enabling production-quality English voice agents. This contributed to platform-level outcomes including 70% deflection within three months, 45% more self-service resolutions, and 31% fewer live escalations for their customers.

GetVocal