Case Study: BIGVU achieves faster, more accurate video captions with Deepgram

Fast and accurate video captions enhance customer experience

BIGVU, a comprehensive video creation platform, needed a faster and more accurate transcription solution to automatically generate video captions for its users. Legacy providers caused long wait times that harmed the user experience and increased the risk of customer churn. BIGVU turned to Deepgram's Speech to Text service to overcome this challenge.

By integrating the Deepgram API, BIGVU achieved a 58% reduction in transcription latency, receiving captions in seconds instead of minutes. Deepgram delivered this 10x faster video-synced transcription through its advanced AI models, providing a seamless user experience. This resulted in a significant boost to customer experience, user engagement, and retention rates on the BIGVU platform.

BIGVU

Yoav Reisner

Data Scientist