Case Study: Elerian AI achieves 90%+ accurate real-time voicebots with Deepgram

Elerian AI builds human-like AI-powered voicebots with Deepgram

Elerian AI builds human-like, AI-powered voicebots and needed an ASR solution that could transcribe speech in real time with at least 90% accuracy across many accents, dialects, and domain-specific terms. To support natural customer conversations and avoid frustrating repeat loops, Elerian AI turned to Deepgram’s AI Speech Platform and Tailored Speech Models.

With Deepgram, Elerian AI achieved more than 90% transcript accuracy, sub-300-millisecond transcription lag, and on-premise deployment for better security. The improved speech recognition reduced repeat rates and helped Elerian AI deliver more human-like conversational experiences while increasing productivity for contact center agents.

Elerian AI

Dion Millson

Chief Executive officer