Case Study: Creovai achieves more accurate transcripts and customer insights with Deepgram

Creovai improves transcript accuracy for 200+ variables with Deepgram

Creovai, a cloud-based conversation intelligence platform, faced the challenge of needing to accurately transcribe customer calls filled with industry-specific terminology. Their existing solutions were too slow and costly, preventing them from unlocking valuable insights hidden in unstructured voice data for their enterprise clients. To meet this need, they partnered with vendor Deepgram for its automatic speech recognition platform.

By implementing Deepgram's AI-driven speech recognition, Creovai gained access to fast, accurate, and scalable transcription. The solution notably improved the accuracy of transcribing critical details like product and company names. This partnership allows Creovai to provide its customers with more accurate transcripts, leading to fewer false positives and the ability to surface actionable insights that improve business outcomes across sales, product development, and customer experience teams.

Creovai