Case Study: Creovai achieves more accurate transcripts and customer insights with Deepgram

Creovai + Deepgram partner to unlock valuable customer insights hidden in voice data

Creovai, a cloud-based conversation intelligence platform, needed to automatically transcribe customer calls with greater accuracy, especially for industry-specific terminology. Their existing solutions were too slow, costly, and inadequate for unlocking valuable insights from unstructured voice data. They partnered with the vendor Deepgram and its automatic speech recognition (ASR) platform to overcome this challenge.

By implementing Deepgram's API, Creovai gained a highly accurate and scalable transcription solution. The key differentiator was Deepgram's ability to train custom models, which dramatically improved the transcription of crucial details like product and company names. This partnership allows Creovai to provide its enterprise customers with more accurate, actionable insights from their call data, leading to improved business outcomes across sales, product development, and customer experience teams.

Creovai

Adam Larsen

Chief Technical Officer