Case Study: CallTrackingMetrics achieves higher transcription accuracy and lower costs with Deepgram

CallTrackingMetrics boosts transcription accuracy to over 90% with Deepgram

CallTrackingMetrics, a provider of call tracking and contact center software, faced a challenge with its automatic speech recognition (ASR) solution. Over 40% of call transcriptions were inaccurate, which prevented their customers from gaining reliable analytics and insights from phone conversations. They needed a highly accurate and cost-effective ASR platform to serve both their call tracking and contact center solutions.

By implementing Deepgram's AI Speech Platform, CallTrackingMetrics significantly improved transcription accuracy to over 90%. This provided their customers with valuable insights into marketing campaign performance and enhanced agent training. The solution also offered improved speed, lower latency, and stronger security, all while lowering overall costs. Deepgram's technology proved to be a critical upgrade for unlocking intelligence from customer calls.

CallTrackingMetrics