Case Study: BIGVU achieves faster, more accurate video captions with Deepgram

BIGVU reduces transcription latency by 58% with Deepgram

BIGVU, a comprehensive video creation platform, needed a fast and cost-effective transcription solution for its users. Legacy providers caused long wait-times for captions, which harmed the user experience and raised the risk of customer churn. BIGVU turned to Deepgram's speech-to-text API to solve this challenge.

By implementing Deepgram, BIGVU integrated a solution that delivers video-synced transcriptions 10x faster, eliminating minutes-long waits. This resulted in a measured 58% reduction in transcription latency, which significantly boosted the platform's customer experience, user engagement, and retention rates. Deepgram provided a world-class experience that was unattainable with alternative solutions.

BIGVU