Case Study: Abby Connect scales high-touch service and launches an AI receptionist with Deepgram

Abby Connect boosts QA productivity 5x with Deepgram

Abby Connect, a provider of 24/7 professional call answering services, faced the challenge of scaling its high-touch, human-led model to meet the complex needs of clients in industries like law and healthcare. Their growth was limited by the high operational costs of a 24/7 workforce, prompting them to seek an AI-powered solution from vendor Deepgram to automate common call types while reserving human agents for nuanced conversations.

The solution was implemented using Deepgram's Speech-to-Text API, which provided the real-time transcription, accuracy, and low latency needed to power a new AI Receptionist product. The results were significant: Abby Connect successfully launched this new revenue-generating service, boosted QA productivity by 5x, reduced audit time by 30%, and now reliably scales to handle over 100,000 calls per month using Deepgram's technology.

Abby Connect