Case Study: 2X Solutions AI achieves real-time compliance control with Deepgram

2X Solutions AI processes 7.3 million+ calls with Deepgram

2X Solutions AI builds voice infrastructure for compliance-sensitive industries where transcription errors can lead to major regulatory violations and fines. Their challenge was finding a speech-to-text solution with the telephony-grade accuracy and real-time speed necessary to detect consumer opt-out requests during a call, as required by federal law. They needed to process millions of calls with sub-2-second latency to meet strict TCPA response-time requirements.

By deploying Deepgram's Nova-2 model on-premise, 2X Solutions AI gained a core transcription layer built for compliance. The solution provided the low-latency, high-accuracy streaming transcription required for real-time opt-out detection and immediate call suppression. Since implementation, Deepgram has processed over 7.3 million calls, enabling the platform to maintain a sub-2-second transcription turnaround and an auditable record for every interaction with full data control.

2X Solutions AI