Case Study: St Vincent de Paul transforms its online presence with Deepend

St Vincent De Paul transforms digital strategy in 8 weeks with Deepend

Deepend partnered with St Vincent De Paul, a major Australian charity with a large network of retail stores, to address the challenge of digital transformation. The charity's goal was to establish a successful e-commerce channel to extend its reach and impact, effectively creating a new 'branch' of its retail operations without disrupting its core mission.

To solve this, Deepend conducted an eight-week strategic engagement using a human-centred approach. The process involved deep research with customers, staff, and vendors, comprehensive business process mapping, and a thorough technology assessment. This work provided St Vincent De Paul with a clear, evidence-based strategic roadmap, detailed operational recommendations, and a suitable technology stack, setting up their new online presence for long-term success.

St Vincent De Paul