Case Study: ReachOut creates a safe, anonymous youth mental health service with Deepend

ReachOut creates PeerChat with Deepend, helping 74% to 78% of young users feel better

The customer, ReachOut, faced the challenge of addressing youth mental health by creating an accessible, non-clinical support service for young people, who are often reluctant to seek professional help. The vendor, Deepend, collaborated with them to design and build a solution to meet this urgent need.

Deepend implemented a service and product design for a peer-to-peer chat service called PeerChat. The solution was co-created with young people and experts, featuring anonymous texting, user-controlled conversation pacing, and integrated safety measures. The results were highly positive, with 82% of users finding the service trustworthy and 74-78% of young people reporting they felt better after a chat and would recommend it to others, demonstrating a significant impact on its users.

ReachOut