Case Study: NSW Government improves document access and efficiency with Deepend AI

NSW Department of Finance, Services and Innovation reduces manual documentation effort with Deepend

Deepend helped the NSW Department of Finance, Services and Innovation address the challenge of managing internal documentation, which was time-consuming to create, difficult to keep current, and hard to search across multiple sources. This was impacting the government department's operational efficiency and its ability to provide consistent public responses.

The solution implemented by Deepend was a secure, AI-powered document intelligence application built with Next.js, Node.js, and Azure AI services. This provided staff with a chat-style interface for document access, generation, and knowledge retrieval. The results included reduced manual documentation effort, improved information consistency, and faster access to internal knowledge, creating a strong foundation for future AI capabilities within the public sector.

NSW Department of Finance, Services and Innovation