Case Study: Notch achieves real-time, multilingual voice automation with Deepdub

Notch cuts manpower needs by 70% with Deepdub

Notch, a company developing AI voice agents for enterprise contact centers, faced the challenge of finding a real-time voice solution for extended, context-rich customer calls. Their needs included human-quality audio, ultra-low latency, and the ability to scale across multiple languages while maintaining emotional nuance. Conventional voice technologies could not meet these demands, so Notch turned to the vendor, Deepdub, for its solution.

Deepdub integrated its proprietary eTTS™ (emotive Text-to-Speech) technology into Notch's platform. This solution provided an end-to-end response time of approximately 125 milliseconds and supported natural, expressive conversations. The implementation resulted in significant business impact for Notch's clients, including a 70% reduction in manpower requirements and 50% overall cost savings, demonstrating the measurable value of Deepdub's technology.

Notch