Case Study: Rabobank achieves faster, higher-quality customer support with Deepdesk AI

Rabobank Top CX through rapid implementation

Rabobank, one of the largest financial institutions in the Netherlands, faced the challenge of handling millions of annual customer interactions across voice and digital channels. They needed to optimize operations and increase agent productivity by implementing AI and GenerativeAI functionalities for their network of over 4,000 support agents without compromising on quality. To address this, they turned to the vendor Deepdesk.

Deepdesk implemented its AI suite, including its Summarizer and Knowledge Assist solutions, to create the Rabobank Co-pilot. This provided agents with real-time information and automatically generated call summaries. The result was a rapid deployment and quick adoption by over 5,000 agents, saving more than 60 seconds per interaction and automating 120 million characters of text. Deepdesk's solution drastically cut down average handling time and achieved a 9/10 score on agent satisfaction.

Rabobank

Thom Kokhuis

Head of Conversational Banking