Case Study: AKA Bank Delivers 24/7 Multilingual Customer Engagement with DeepBrain AI

AKA Bank launches a conversational AI avatar across 70+ countries with DeepBrain AI

The customer, AKA Bank, a German export and trade finance specialist, faced the challenge of providing multilingual, 24/7 customer support to its global clientele operating across more than 70 countries. To modernize engagement, the bank partnered with vendor DeepBrain AI to implement a conversational AI avatar service.

DeepBrain AI developed "Amy," a lifelike AI avatar powered by a fine-tuned large language model capable of holding natural conversations in multiple languages. The solution was successfully debuted live at a major European fintech event, signaling the readiness of conversational AI for the financial industry and positioning AKA Bank to integrate 24/7 multilingual financial guidance into its core services.

AKA Bank