Case Study: Novotel enhances guest service with DeepBrain AI's AI Concierge

AI Concierge Service at Novotel Dongdaemun

The customer, Novotel, a multinational hospitality company, faced significant staffing challenges at its Seoul hotel, particularly during peak times. This shortage, combined with a high volume of international guests requiring multilingual support, led to extended wait times and service delays. To address this, Novotel partnered with vendor DeepBrain AI to implement its AI Human solution, specifically an AI Receptionist kiosk, to enhance guest services.

DeepBrain AI implemented a conversational AI Receptionist kiosk in the hotel lobby. Powered by advanced speech synthesis and recognition, the AI handles guest inquiries in multiple languages. The results were significant, with the kiosk managing over 50 interactions daily and 20,000 annually. This led to reduced wait times, 24/7 service availability, improved staff efficiency, and consistent, on-brand multilingual interactions for guests, successfully alleviating the hotel's staffing pressures.

Novotel