Case Study: Kaptio achieves faster, more flexible travel bookings with DECODE's Salesforce booking engine

Kaptio builds a booking engine with DECODE for 70,000 crew-scale performance

Kaptio, a market-leading travel tech company, faced a challenge in enhancing its Salesforce-based system to handle the volume and complexity of travel bookings while delivering a fast user experience. They partnered with DECODE to develop a solution to improve their custom Salesforce experience.

DECODE designed and developed the Basket API, a high-performance backend solution that bridges the user-facing application and Salesforce. This resulted in faster bookings for end users, less friction during checkout with real-time pricing, more flexible offers for travel agencies, and cleaner data in Salesforce. DECODE provided Kaptio with a scalable foundation for future growth.

Kaptio