Case Study: New Balance achieves global growth and order automation with Deck Commerce

New Balance processes orders with 98% automation using Deck Commerce

New Balance faced significant challenges in scaling its global direct-to-consumer operations. The company needed to modernize its order management to handle fulfillment across North America, Europe, and APAC, consolidate legacy systems, automate high-volume processing, and support regional nuances across over 30 markets. They turned to vendor Deck Commerce and its OMS platform for a solution that was both scalable and flexible.

Deck Commerce implemented a single OMS platform that centralized order processing, configured smart fulfillment routing, and provided real-time inventory visibility. This solution allowed New Balance to automate 98% of orders, achieve 99.99% uptime, and rapidly enter new markets. The measurable impact was substantial, including over $10 million saved through automation and error reduction. Furthermore, Deck Commerce's partnership supported New Balance's fastest pace of expansion, launching five new markets in a single year and driving over 65% of revenue internationally.

New Balance