Case Study: Chinese Laundry slashes order processing time with Deck Commerce

How Chinese Laundry Slashed Order Processing Time in Half

Chinese Laundry, a multi-billion-dollar footwear retailer, was looking to improve its ecommerce operations by speeding up order processing and increasing efficiency across teams. It worked with Deck Commerce to overhaul its order management approach, including integrating its Salesforce Commerce Cloud (SFCC) storefront.

Deck Commerce implemented its order management solution on time and under budget, helping Chinese Laundry cut order processing time from minutes to seconds and increase automatic order processing from 0% to 98% of orders. The project also improved order visibility, software adoption, and employee productivity, delivering a significant measurable impact for the retailer.

Chinese Laundry

Jennifer Stanley

Director of Ecommerce